S15 – The Ritz-Carlton Leadership Center Presents: Excellence in Healthcare
Building Success from Within
Format:
Didactic Lecture
Duration
3 hoursCME Credits
3.00 creditsRegistration Fee
Member: $350.00
Session Description
Speaker TBA
To create an experience that drives patient loyalty, an organization must offer consistently exceptional service to patients. Creating an organizational culture that will foster and sustain such a service culture begins by understanding the foundational business practices of The Ritz-Carlton, and how to leverage these processes in the healthcare industry. Throughout this journey, you will also learn how service provider onboarding and empowerment drive an elevated patient experience.
Desired Outcomes
The Ritz-Carlton Processes & Healthcare
Talent Selection: The process of selecting, onboarding, and rewarding talent at The Ritz-Carlton and how this is applicable to your service providers.
Engagement in Healthcare: Recognizing the interrelationship between leadership engagement, provider engagement, and patient engagement and learning strategic techniques to personalize the patient experience.
Creating Patient Advocates Through Empowerment: Understanding how The Ritz-Carlton Empowerment Guidelines can be leveraged to reduce problem resolution costs and create an exceptional patient experience.