S5 – Skills for Successful Patient Coordinators
Level:
Advanced
Format:
Workshop
Duration
6 hoursCME Credits
6.00 creditsRegistration Fee
Member: $550.00
Session Description
NO EXHIBITORS
Attendance at this course is highly recommended for experienced patient care counselors who may fall into “this is the way we’ve always done it” syndrome. New patient care coordinators will find that they leave with confidence and enthusiasm.
Leadership
Faculty
- Karen Zupko
Desired Outcomes
Objectively assess the effectiveness of your consultation flow and see how it might be improved
Apply your skills in guiding “prospects” to becoming scheduled patients
Discuss how to implement a consultation fee successfully
Recognize why measuring Patient Acceptance Rates (PAR) by procedure is so important
Identify how to reduce “no shows” and enhancing scheduling effectiveness
Apply the ability to handle fee objections