S16 – Patient Coordinator Alums: Overcoming Scheduling Objections
Level:
Advanced
Format:
Workshop
Duration
2 hoursCME Credits
2.00 creditsRegistration Fee
Member: $375.00
Session Description
Special Note: Must have attended “Skills for Successful Patient Coordinators” at this or any previous Aesthetic Meeting to be eligible to attend alums course.
Alums of KZA regional or The Aesthetic Society’s Patient Coordinator courses are eligible to attend this fast paced, two-hour course. (No review of core concepts or skills is included!) This highly interactive program focuses on identifying the non-financial reasons that patients do not schedule surgery—and most importantly how to address them. You will leave with a rich agenda for your next staff meeting.
Leadership
Faculty
- Karen Zupko
Desired Outcomes
Identify 12 non-financial reasons that are roadblocks to scheduling
Consider specific and tangible solutions to these problems
Apply your ability to translate practice features into tangible patient benefits
Recognize how to sharpen your “heart sale skills”
Apply the practice Patient Acceptance Rate (PAR)TM on surgical proposals